سياسات الاسترجاع أو الاستبدال أو الإلغاء

Return, exchange, and cancellation policies to protect your safety and based on the nature of our products, as they are considered food products, all our products are non-returnable and non-exchangeable, and the store is not responsible for improper storage of the product by the customer after receipt. Frequently Asked Questions: 1- If there is a shortage in the order? If there is any shortage in the customer's order, the value of the missing product will be refunded to the same bank account, after verification by sending proof of that by the customer, and the refund process will be completed within a maximum of 14 working days. 2- If an incorrect or damaged product is received? If an incorrect or damaged product is received, please contact us via WhatsApp number or email, by sending proof of that by the customer, and the value of the damaged product will be refunded to the customer's bank account. 3- If you wish to cancel the order? The order cannot be canceled after changing the order status to "being processed" because it will be prepared specifically for you.